Although we aim to deliver perfection all year round, there might be an issue somewhere along the process from the moment of ordering till the moment of delivery.
If an issue arises, please rest assured we are genuinely Happy to Help, aim to solve the problem promptly and will do as much as possible to prevent it from happening again.
We have a 3-days return policy, which means you have 3 days after receiving your item to request a refund/replacement.
To be eligible for a refund, you need to send items back to us and items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org or fill form in contact us section. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
1. If not the right requirement what you’re looking for. Please send it back in the same condition in next business day. (Shipping charges may apply from your side).
2. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method with in 2-5 working days.
Please remember it may take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns of used products and sale purchases.
You can always contact us for any return question at email@example.com
Return address :
Dry flowers traders, Unit 12, 4-6 Marlborough Road, Homebush West NSW 2140, Ph. 0404448325
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Once exchange is accepted we will decide whether you need to return items back or not. Also once the exchange/return(whichever is applicable) is accepted, make a separate purchase for the new item.
(a) That for some items we sell online we use generic pictures as it is not always possible to get the colours 100% accurate.
(b) All sizes on the website are approximate sizes and there might be a slight difference between different bunches/blooms of the same products.
(c) We cannot be held responsible for delivery delays, as once we have delivered orders to courier companies, it is out of our control.
(d) Please note our dried & preserved flowers should last up to a year or longer but can deteriorate if not kept in the right conditions. Please be aware of the following to get the most out of our dried & preserved orders: a) Keep out of direct sunlight, B) Avoid high temperatures and/or high humidity, C) Do not water, D) Do not refrigerate, E) Recommended temperature 18-22 Celsius & F) Preferred storage humidity 55%-60%